Refund Policy

1. Our Approach

At LaravelSitesHub, we take quality seriously. Every app is built and tested in-house before it goes live, and we stand behind what we sell. That said, we understand things can occasionally go wrong — and when they do, we're here to make it right.

All refund requests are reviewed individually and honestly. We don't have a blanket "no refund" stance, and we don't approve every request automatically. We aim to be fair to you and to us.

2. Eligible Refunds

A refund may be approved in the following situations:

• Duplicate payment: You were charged more than once for the same order due to a payment processing error.
• Product not delivered: Your payment was confirmed but download access was never granted.
• Significantly misrepresented product: The product you received is materially different from what was described or shown on the product page.
• Critical technical defect: The product contains a fundamental, non-working issue that our team is unable to resolve within a reasonable timeframe.

Eligible refund requests must be submitted within 7 days of the original purchase date.

3. Non-Refundable Cases

Refunds will not be issued in the following circumstances:

• You changed your mind after purchase.
• You purchased the wrong product.
• You lack the technical knowledge required to set up or use the product.
• The product does not include a specific feature not listed in the product description.
• You request customization or modifications beyond the scope of the product.
• Issues arise from your hosting environment, third-party services, or software outside the stated requirements.
• The product has already been integrated into a live project.
• More than 7 days have passed since your purchase.

4. Talk to Support First

Before submitting a refund request, we strongly encourage you to contact our support team. Many issues — including setup errors, configuration questions, and compatibility problems — can be resolved quickly with the right guidance.

Our team typically responds within 1–2 business days. Reaching out first gives us the opportunity to help you get the most out of your purchase.

5. How We Review Refund Requests

If you believe your situation qualifies for a refund, email us at support@laravelsiteshub.com with the following:

• Your order ID or registered email address.
• The name of the product purchased.
• A clear description of the issue, including any relevant screenshots or error messages.

We review every refund request carefully and aim to reach a decision within 3–5 business days of receiving it. If approved, refunds are processed back to your original payment method and may take an additional 5–10 business days to reflect, depending on your bank or card issuer.

6. Chargebacks

We ask that you contact us before initiating a chargeback with your bank or payment provider. Filing a chargeback without first attempting to resolve the issue through our support team is a violation of our Terms of Service and may result in suspension of your account.

7. Contact Support

Have a question about your purchase or this policy? We're happy to help.